Customer Success Consultant

Contrat à durée indéterminée (CDI), Temps plein · Hem

Intro

At Hornetsecurity France, we protect businesses and their teams from the most advanced cyber threats.

As part of the Hornetsecurity Group, the European leader in email cloud security, compliance, and backup, we are a community of over 700 employees across 10 countries. We support more than 75,000 clients worldwide (large corporations, SMEs, NGOs, institutions, hospitals) in maintaining their operations, thriving, and achieving their mission, thanks to AI-powered technologies.

We are looking for talented individuals like you, ready to make a real difference in an environment where innovation is at the heart of everything we do. If you want to join a company where you can learn, innovate, and make a tangible impact, then join us!

Your Job

For our location in Hem we are looking for a motivated Customer Success Consultant (m/f/d) to start immediately or as soon as possible.

Your Job

Brand loyalty and customer experience is your driver to proactively engage with existing customers, optimizing usage of our services in the best possible way.
You regularly survey the satisfaction of our customers and identify needs or dissatisfaction and resolve potential issues fast and effectively.
In case necessary, you coordinate between tech and business to find the best solution for the customer in urgent need.
You introduce new products to our existing customers and identify whether an exchange with our sales team should be initiated.
You are the mouthpiece of our customers and qualify and carry their concerns and wishes to within Hornetsecurity. With the help of your input our services can be continuously improved.
You are managing projects and work closely with the marketing team to drive outstanding customer success campaigns.

Your Profile

You hold a degree in marketing, advertising, communications, computer science or similar.
You have experience in a customer facing role – ideally in the IT-technical field.
You enjoy working with customers to understand their needs and requirements in detail and are a good problem solver.
You have a talent for communication and are competent and confident in dealing with customers and partners - both in French and English.
You enjoy convincing customers and partners of Hornetsecurity services in presentations and web meetings.
You motivate yourself with your own successes and pursue your goals with passion.
You are an organizational talent, know how to set priorities and keep the balls in the air despite a high workload.
You are driven and ambitious, with a desire to work in a fast moving, start-up environment.

Your Benefits

Take advantage of a pivotal moment in our growth, with plenty of opportunities to seize.
Grow in a fast-paced learning environment within a close-knit team.
Be part of an international company where a cosmopolitan and multicultural mindset is ever-present.
Enjoy the flexibility of working remotely 2 days per week and having flexible working hours.
Benefit from 100% reimbursement of public transport costs.
Receive meal vouchers worth €10 each.
Enjoy subsidies and gift cards from the Works Council amounting to €170/year.

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